All Posts Tagged With: "student centre"

A fantastic organization with a very awkward name

Recently I had the opportunity to attend and speak at this year’s annual western AMICCUS-C conference, hosted in Calgary by the Students’ Association of Mount Royal University. AMICUSS-C stands for the Association of Managers in Canadian College, University and Student Centres. That’s one hell of an acronym, isn’t it? But apart from the difficulty with the name it’s a great organization that people should know more about.

Students’ unions are big business. Okay, “big” may be pushing it, but far bigger than most suspect. Budgets in the seven-figure range are typical. Many unions have responsibility for their own restaurants and bars, buildings, and other services. And in order to run these things properly, unions quite naturally hire full-time managers to do the job. You wouldn’t want to rely entirely on students, after all, with the rapid turnover, annual instability, and general inexperience. Unions typically employ a lot of students also, but the full-time managers are different. They’re there to stay and it’s their job – for many it’s a real career.

How all of this infrastructure runs is frequently a mystery to students. First, many students don’t draw a clear distinction between services that are operated and delivered by their union and services that come from the university or college. For all practical purposes it often doesn’t matter. And second, even where students know what their union is really doing, the full autonomy and power of the union may not be obvious. It’s easy to imagine a relationship similar to student government in high school, where student activities are still directed at the highest level by the administration. But it simply isn’t true. Unions are separately incorporated. They exist outside the administration entirely. The directors of these unions have as much power and responsibility as the directors of any private corporation. And many are still teenagers.

Seen from this perspective, the role of a full-time professional manager in a union environment is very complicated. The manager is certain to be older – maybe much older – and to have far more experience. But the students are still in charge. This isn’t theoretical. Students do the hiring, set the compensation packages, make decisions about promotion, and yes sometimes fire people. When a union is running well students tend to do this with the benefit of a lot of competent advice. When a union is running badly, well, sometimes things go less professionally. But either way these decisions affect people’s careers.

There is also a very complicated dance to perform with the administration of the university or college. As I said, the administration isn’t calling the shots. But they do have deeply entrenched interests. While the union may own a building or control it with a long-term lease, the institution typically owns the land. While a union may run the campus pub, the administration probably holds the liquor license. Contracts for cleaning, maintenance, and utilities in student space may or may not be carried out by the staff of the institution. All of these relationships need to be managed. While the employees of the union and the employees of the school may both “work for” students in some sense, their relationship towards students is very different. And so their relationship towards one another is complicated.